Operational Technology Engineer (Tier 1)

About the job

Operational Technology Engineer (Tier 1)

Company: Marinus Services ULC | Full-Time Position | Halifax, Nova Scotia

Company Description

Based in Halifax, Nova Scotia, Marinus Services ULC navigates the complexities of global trade with precision, offering top-tier technical support services in North America.

Role Description

This is a full-time on-site role for a Level 1 Technician at Marinus Services ULC. In this role, you will handle initial support calls, addressing common user issues to minimize downtime. Using your listening and problem-solving skills, you’ll perform basic troubleshooting, resolve routine issues, and escalate complex problems. Additionally, you will provide user training for software installations and peripheral configurations. Your work will ensure smooth operations, enhance user experience, and support business continuity.

Qualifications

· 1-2 years of technical support experience

· Essential to possess a completed 4-years Bachelor’s degree in a relevant field, such as Computer Science, Electrical, or similar

· Experience in monitoring operations to foresee and resolve issues

· Ability to ensure that IT systems meet company standards

· Experience assisting with networking tasks and resolving coworker IT requests

· Ability to collaborate effectively with development teams and infrastructure providers

· Proficient in creating SOPs for consistent procedures

· Technical aptitude for computers, internet, and terminal operation systems is an asset

· Knowledge of Python and SQL is an advantage

· Previous supply chain experience is a strong asset

· Positive attitude, patience, understanding and dedication

· Must be legally entitled to work in Canada

Physical Demands

· Ability to work overtime, weekends, holidays, and nights when necessary

· Ability to sit for long periods

· Verbal and hearing skills to understand English and work safely

· Some travel required

· Availability to work a hybrid schedule that includes a professional office environment and, on occasion, remote office settings, when required

· Ability to work in a 7-day week, multi-shift environment

· Team player and able to adjust if schedule changes with short notice.

How to Apply

Please submit your resume and a brief cover letter to hradmin@marinusservices.com We look forward to learning how you can contribute to Marinus Services ULC.

We thank all applicants for their interest; we will contact you with the next steps after reviewing your application.